FAQ'S

Welcome to the Veoora FAQ page! We’ve compiled answers to some of the most commonly asked questions to help you get the information you need quickly. If you can’t find the answer to your question, feel free to contact us!

1. What products do you sell?

At Veoora, we specialize in stylish and high-quality clothing for all occasions. We offer a wide range of apparel for both men and women, including shirts, dresses, trousers, outerwear, and accessories. Our products are designed with both fashion and comfort in mind.

2. Where do you ship to?

We currently only ship within the United Kingdom. We offer free shipping on all orders, so you can enjoy your purchases without worrying about shipping costs.

3. How much does shipping cost?

Shipping is completely free for all orders within the United Kingdom. There are no hidden shipping fees – the price you see is the price you pay!

4. How long will it take for my order to arrive?

We process orders within 1-3 business days. After processing, orders are shipped and typically arrive within 4-7 business days, making the total delivery time 5-10 business days.

Please note that orders placed after 5:00 PM (UK time) will be processed the following business day.

5. What is your order cut-off time?

Our order cut-off time is 5:00 PM (UK time). Orders placed after this time will be processed the next business day.

6. Can I track my order?

Yes, once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this to track your order’s delivery status.

7. Can I change or cancel my order after placing it?

Once an order is placed, it is processed quickly to ensure fast delivery. If you need to make any changes or cancel your order, please contact us immediately at support@veoora.shop or call +44 7360 254317. We will do our best to accommodate your request before the order is processed and shipped.

8. What payment methods do you accept?

We accept the following payment methods on our website to ensure maximum convenience for our customers:

Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and apple pay, Discover, MasterCard.
PayPal: A fast, easy, and secure way to pay.

9. Do you charge VAT?

Yes, all prices on our website include VAT (Value Added Tax) for orders within the UK, as required by UK law. The price you see on the website is the final price, with no additional VAT charges added at checkout.

10. What should I do if my item is damaged or faulty?

We take the quality of our products seriously. If your item arrives damaged or faulty, please contact us within 7 days of receiving the item. We will assist you with the return process and provide a replacement or refund, depending on the situation.

To start the return process, please email us at support@veoora.shop with your order number and details of the issue.

11. How do I return or exchange an item?

If you're not completely happy with your purchase, you can return or exchange it within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached.

Please visit our Returns Policy page for more detailed instructions on how to return or exchange an item.

12. How can I contact you?

You can contact us through the following methods:

  • Email: support@veoora.shop
  • Phone: +44 7360 254317 (Monday - Friday, 09:00 AM - 05:00 PM UK time)
  • Address:
    77 Manchester Rd, Kearsley,
    Bolton BL4 8QJ,
    United Kingdom